Order Delivery

Delivery of orders are subjected to:

  • Your address falling in the defined delivery area of the nearest restaurant.
  • The delivery address being mapped to the nearest restaurant that delivers in your area.
  • Availability of the restaurant online.
  • In case the delivery locality is not listed in the restaurant locator, delivery of orders cannot be placed; However you may choose to pick up your order from the nearest Dominos restaurant.
  • Your Order must have at least 1 pizza (excluding Pizza Mania).
  • In case you only want to order Sides and beverages, the minimum bill must be 300/- or more (inclusive of taxes for delivery).
  • Buy 1 Pizza & Get 1 Pizza Free Offer not applicable on Regular Pizzas also Any side/dessert free offer is not applicable on Chicken Wings, Crispy Chicken Strips & Dips.
Menu

The menu is displayed as per the availability of the menu items in the mapped restaurant

  • In case certain menu items are not listed in the menu page, the particular restaurant does not carry those items in the menu.
  • In case of non-availability of ordered product at the mapped restaurant, the order would not be executed. Same would be informed by the restaurant near you.
Coupon

Only the e-Coupons mentioned in any of the Domino's print material are applicable for Online ordering.

  • The complete code has to be punched in the coupon section for availing the coupon.
  • The coupon code is not case sensitive.
  • The coupon may not work if the conditions defined in the coupon details are not fulfilled in the order.
  • Domino's holds the right to accept or reject any coupon without giving any reason whatsoever.
  • The coupons are valid for specified period only and will not be accepted after the expiry of the validity period.
  • The guest must handover the coupon which is entered in the coupon section while placing the order to the delivery person, otherwise the order will be cancelled.
Terms and Conditions for all coupons including printed, mobile and email coupons
  • Coupons cannot be clubbed with any other offer / scheme.
  • Coupons are not applicable on Simply Veg / Simply Non Veg pizza, Beverages and Pizza Mania Combo.
  • Please announce the coupon and coupon code to the order taker while placing the order.
  • Cut and hand over coupon to the delivery person while taking the delivery.
  • All prices are exclusive of taxes.
  • Only one coupon is valid per order.
  • All coupons have limited validity.
  • Offer valid only in participating restaurants.
Modify / Cancel the Online Order
  • The online order once placed cannot be modified or cancelled either through the website or offline by calling the restaurant.
  • However you can get updated on the status of the order by calling the restaurant directly.
  • In case the order which is paid through credit card is cancelled due to non-availability of the ordered product at the restaurant, the amount will be returned by reversing the transaction by Domino's restaurant. The same would reflect in the next credit card statement.
30 Minutes or Free

For Delivery minimum order should be of one Pizza (other than Pizza Mania) or order value of 300/-( Inclusive of Taxes ). Limited area of delivery. Prices exclusive of all taxes. Prices subject to change without prior notice. Total amount rounded off to the nearest rupee. Service guarantee of less than 30 minutes or free shall not be valid on bulk orders. Bulk Orders are orders for 5 or more baked products (including sides and/or Pizza).

Maximum liability for Domino’s Pizza is 300. For Delivery minimum order should be of one Pizza (other than Pizza Mania) or order value of 300/-( Inclusive of Taxes ). Limited area of delivery. Prices exclusive of all taxes. Prices subject to change without prior notice. Total amount rounded off to the nearest rupee. Service guarantee of less than 30 minutes or free shall not be valid on bulk orders. Bulk Orders are orders for 5 or more baked products (including sides and/or Pizza). Service Guarantee of 30 Minutes or Free is also applicable only on one Pizza Mania combo of 4. Delivery guarantee is applicable at the first barrier point (security guard/reception etc.). Domino's Pizza does not penalize its drivers for late delivery. 30 minutes or free is not applicable when restaurant operating conditions are not suitable, this will be announced at the time of taking the order. Domino's Pizza reserves the right to withdraw the service guarantee without prior intimation.

In case of late delivery, orders up to bill value of 300 will be completely free ( no amount charged for the order). Orders above bill value of 300 will get a maximum refund of 300. Maximum Domino’s liability is 300. Orders of 5 or more pizzas/baked sides ( in case of only sides delivery) qualify as bulk orders, not valid for service guarantee of less than 30 minutes or free. Service guarantee of 30 minutes or free now also applicable only on one Pizza Mania combo of 4. Turn overleaf for available Pizza Mania combinations/details. Delivery guarantee applicable at the first barrier point ( security guard/reception etc.). Domino’s does not penalize its drivers for late delivery. 30 minutes or free not applicable when restaurant operating conditions are not suitable, to be announced at the time of order taking. Domino’s Pizza reserves the right to withdraw the service guarantee without prior information. 30 minutes delivery guarantee not applicable on new year’s eve and BOGO Days. On Ganesh Festival, Christmas and Durga Puja, the service guarantee may be withdrawn temporarily in view of difficult operating conditions food delivery.

30 minutes delivery guarantee shall not be applicable on New Year eve, on Ganesh Festival, Christmas and Durga Pooja, the service guarantee may be withdrawn temporarily in view of difficult operating conditions for delivery.

30 Minutes or Free Delivery Guarantee is not applicable on timed orders.

30 Minutes or Free Delivery Guarantee is not applicable on Buy One Pizza Get One Pizza Free.

30 Minutes or Free Delivery Guarantee is not applicable on 50% off offer and on all orders placed during Domino’s Happy Hours from 11a.m to 5p.m everyday till offer lasts.

Conditions apply.

For the All Night Delivery the Terms and Conditions would be as following:
  • All Night Delivery ordering is applicable on orders received between 11pm and 5 am only.
  • Certain areas of Gurgaon would be serviced through select restaurants for the All Night Delivery.
  • The night orders can be placed through Domino's mobile app, online ordering through Domino's website- www.dominos.co.in or the centralized number only-68886888.
  • The All Night Delivery ordering would be applicable on a minimum bill value of Rs.500 (inclusive taxes) at no additional cost.
  • Service guarantee of 30 minutes or free would not be applicable on All Night Delivery ordering.
  • No offers/ promotions would be applicable on orders placed between 11:00pm - 5:00am.
  • Advance ordering is not allowed under All night delivery ordering.
  • Takeaway/Dine In is not allowed under All night delivery ordering.
Information Collected

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Domino's may collect personal information from you including your first and last name, address, telephone and mobile number(s), email address and any other information, when you knowingly provide us with this information. This will generally occur when you either:

  • Visit Online ordering site to place order.
  • enter into a competition or promotion.
  • participate in a survey.
  • subscribe to our mailing list.
  • register as a WOW club member.
  • apply for a job.
  • request information regarding our Franchise system.
  • submit website feedback.

Wherever Domino's collects personal information about you from someone else, Domino's or the franchisee will take reasonable steps to advise you.

Use and Disclosure

Except as otherwise stated, we may use information collected via this site to improve the content of our site, to customize the site to your preferences, to communicate information to you, and for any other purpose specified.

Domino's may use the personal information that you submit to store and process that information in order to provide goods and services. Generally, we may use your personal information the ways you would expect, including but not limited, to any of the following purposes:

  • to allow you to participate as WOW Club member.
  • to process any job application you may submit.
  • to provide you with any restaurant or promotion information.
  • to process any online ordering.
  • to determine the number of visitors to our websites and conduct reviews of our sites.
  • to fulfill prizes, awards and purchases.
  • to respond to specific requests from visitors.
  • to keep you informed about any changes to our websites.
  • to conduct marketing research, and
  • to now and again send you offers or information on products or services that we consider will be of interest to you.

Note: If you wish to unsubscribe from receiving any promotional communication from us please sms UNSUB at 5757575 to unregister.

Further information on how we use your personal information when using our Internet ordering system

When using the Domino's Pizza internet ordering system additional information is collected when you order a pizza online. This information assists in the delivery to your door and to verify your credentials.. The internet order system also stores information about your order to help you remember and re-order the same menu in future. When concluding your order via the Domino's Pizza internet ordering system, you will be asked if you would like to associate your mobile number with social media such as Facebook or Yahoo. You may choose to do that for ease of ordering when you come next time.

Credit card details

Domino's does not store any of your credit card details.

Third Party Disclosure

Domino's may share statistics and personal information between themselves and with companies that are related to Domino's including our international branches. Personal information that you submit to Domino's may be disclosed to a third party: such as our suppliers or our mailing houses, who are employed to provide some of our services; to meet the purpose for which it was submitted.

  • if you have provided your express consent to share the information.
  • if Domino's are required or authorized by law to disclose the information.
  • if your personal information is collected in connection with a joint promoter, to that joint promoter for marketing and research purposes.
  • if Domino's feel you might like to know about a third party's goods and services we may supply that personal information to that third party. (We know that many of our guests enjoy receiving these excellent offers), or
  • if you place an order via our internet order system, your details will be passed on to GeoTrust, who receive your credit card details for internet order payment. GeoTrust is a secure internet payment gateway that secures your credit card number during transmission. See: www.geotrust.com for further details.
Access, Accuracy and Security

Domino's will take reasonable steps to ensure that the personal information collected is accurate, complete and up-to-date.

You can access and request correction of any personal information concerning you at any time. You may also request that your personal information be deleted at any time. Any such requests should be made directly by contacting us.

Domino's will take reasonable steps to protect personal information from misuse, loss and unauthorized access, modification or disclosure.

Sensitive Information

Domino's will not collect, use or disclose sensitive information except with your specific consent.

Click stream Data

Each time you visit the Domino's site our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's IP address. Domino's may collect this information for statistical purposes to find out how the websites is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. Domino's may use this information to evaluate and improve the Domino's websites.

Cookies

A Cookie is a piece of information that our web server may send to your machine when you visit a Domino's site. A Cookie helps us to recognize you when you re-visit our sites and to co-ordinate your access to different pages on the sites.

For example, once you have placed a new pizza order you may be offered the opportunity to personalize your order so that the system remembers it for future use. A cookie will be set on your machine that enables us to recognize your computer when you return to order your favorite pizza next time.

With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more. If you disable all cookies, you may not be able to take advantage of all the features of our sites.

Changes

If this Privacy Policy is changed, the revised policy will be posted on this site. Please check back periodically, and especially before you provide any personally identifiable information. This Privacy Policy was last updated on Feb 10, 2009.

Links to other sites

Domino's may provide links.

Consent

By using this site, you agree to the terms of the policy as stated above. Whenever you submit information via this site, you consent to the collection, use and disclosure of the information in accordance with the Privacy Policy of Jubilant Foodworks.

Process of Online Ordering
  • You can place the order as a new guest or an existing guest.
  • If you wish to place order as a new guest, take the following steps -
    • Choose Pick Up option if you want to pick up the order from a nearby Dominos restaurant
    • Choose Delivery option if you want to have your pizza delivered to a location
    • In restaurant locator select your delivery location from the drop down; fill in the house number and street in last two fields
      • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
      • In such a case the money will not be refunded by the restaurant.
    • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 10 addresses in your account.
  • If you have placed an order before, you should choose to order as an existing guest. You have 2 options to log in
    • Mobile number and password. This password was sent to your mail id when you ordered last time. You may also use forgot password option. The password will then be send to your registered mail id.
    • Social Media Integration if you associated your mobile number with your Facebook or Yahoo account last time when you placed order, you can simply click on Facebook or Yahoo to log in.
    • Once after log in it will show you your previously saved address and saved orders
      • Choose Pick Up option if you want to pick up the order from a nearby Domino's restaurant
      • Choose Delivery option if you want to have your pizza delivered to a location
      • In restaurant locator select your delivery location from the drop down; fill in the house number and street in last two fields
      • Do not try to give an address which is not mapped in the locator. In such a case we will not be delivering to your address and your order will be cancelled.
      • In such a case the money will not be refunded by the restaurant.
      • The address will be stored in your account and next time when you wish to place the order at the same address, you can just select the address. You can save up to 10 addresses in your account.
    • You can now choose to select from previously saved orders or build a new order.
  • You would now be directed to the Pizza selection page where you can choose the pizza or combo you wish to order by clicking on it
    • Once you click on any pizza or combo, a modal window will open that will allow you to customize your menu item for size, crust and extra toppings.
    • You have a choice to add toppings to the pizza which will be charged extra as per the size
    • You can remove or replace toppings as per Domino's predefined logic only.
    • The price of your section is displayed on the same page.
  • Click on add more pizza or proceed to sides to add this item to cart.
  • You can apply any discount coupon by clicking on coupon button in the cart
    • The coupon can be availed by entering the coupon code mentioned in the coupon
    • The coupon will only be applied if the conditions mentioned in the details of the coupons are met
    • You must handover the coupon which is entered in the coupon section while taking the delivery to the delivery person, otherwise the order will be cancelled.
  • Once you have selected a pizza or combo you can then move to the next step of ordering a side through clicking on proceed to sides.
  • On the side page you can select sides & beverages and the quantity and then add to the cart
  • Click on confirm order button in the cart to move to order confirmation page
  • On this page you can edit your order type as well.
  • Enter your Name, Email address and mobile number here
  • You can also give a name to your order here for future reference.
  • Click Proceed to payment to make the payment
  • Here apart from cash on delivery you have option to pay by various means like Credit Card, Debit Card, Net banking, Mobile payment etc.
    • If you select cash on delivery, you will receive a IVR call on your mobile number for validation purpose
    • As per TRAI All telemarketing calls are to be scrubbed against national guest preference register (NCPR) database to be made from 140 xxx xxxx But as this call is consumer opted you will receive a call from a non 140 series irrespective of if you are registered in DND.
      • Just press 1 on your mobile to complete validation
      • Once you press 1 the phone will be disconnected and your order will be processed
    • In case of other payment options, you will be redirected to the payment gateway to complete your transaction
      • Once your payment is successful your order will be processed
      • If your payment is not successful, you will be asked to try again
      • If after 3 trials your payment is not successful, you will be redirected to the order confirmation page for you to choose some other payment option.
  • Upon successful placing of your order in the restaurant, you will land on the final page where you would receive your order number and bill details.
  • You can save this page as html file or take a print out of your bill on this page
  • You can also give your feedback in the feedback section on this page
  • Here you should associate your mobile number with social log in with Facebook or Yahoo for future orders.
  • You can also download coupon by clicking on download coupon on this page
  • You will also receive an email with complete order details
  • In case you were a new guest, you will also receive a password for your future orders.
  • Exit will take you to Dominos Corporate Website
Cashback or Discount on Payment page:
  • Cashback or Discount offered on the payment method selection page of Domino's is given by the respective payment method partners. These discounts are not being provided by Domino's Pizza India.
Mobikwik Cashback:
  • Get 20% supercash upto a maximum cashback of 100
  • Use code MOBIDOM.
  • Offer valid from 11th July , 2017 till 31st July, 2017.
  • Usability : twice a month.
  • MobiKwik reserves the right to discontinue the offer without any prior notice.
  • Cashback will be auto-credited to your MobiKwik wallet within 24 hours.
  • MobiKwik offer displayed on merchant site will be valid only if it's also displayed on MobiKwik website/app.
  • If your order is cancelled or left undelivered at Domino’s end, Domino’s (not MobiKwik) will initiate a refund.
  • After the refund is initiated, amount will be credited back to wallet within 7-10 days.
  • MobiKwik reserves the right to discontinue the offer without any prior notice.
  • For any delay or queries on cashback contact Mobikwik at https://www.mobikwik.com/help
  • In case of refund for the respective transaction's cashback will be debited.
Paytm Offer T&C:
  • Get upto 50% Cashback.
  • Minimum cashback of 5.
  • Cashback will be credited within 4 working days.
  • Offer valid from 7th June 2017 – 30th June 2017.
  • For any delay or queries on offer contact Paytm at https://paytm.com/help
  • In case of refund, the respective transaction's cashback will be debited.
ICICI Pockets:
  • ICICI Pockets will give 20% cashback in your pocket wallet.
  • Offer is redeemable on all online transaction where payment method selected is ICICI Pockets Wallet.
  • Minimum bill value is 200
  • Maximum cashback amount will be 200 only.
  • One Cashback per customer per month to be credited on Dominos who Pay via ICICI Pockets.
  • The cashback will be credited to wallet account within 3 working days.
  • In case of refund for the respective transaction's cashback will be debited.
  • Offer valid till March 2018.
Stamped Coupons (Not Applicable for Online & Mobile Ordering)
  • Applicable only on pizzas and breads (excluding Pizza Mania, simply Veg and Simply Non veg category Pizzas).
  • Offer is not valid on Combos, Beverages, Desserts & Sides.
  • Valid on a minimum bill value of 350.
  • Offers are applicable on Net Bill Value.
  • Offer cannot be encashed and clubbed with any other offer.
  • In Dine-in/Carry-out; To avail this offer the guest needs to submit his original stamped bill at the time of the purchase.
  • For all Delivery orders offer will be valid only if the guest submits the original stamped bill and the order has been placed from the same mobile number.
Vodafone mPesa T&C:
  • Vodafone mPesa will give 5% cashback on minimum transaction of 300.
  • The cashback limited to a maximum value of 75 for 1st time user and upto 50 for 2nd time user.
  • Eligible transactions will include Vodafone Postpaid Payment (to the number bearing the m-pesaTM account), Vodafone Prepaid recharges, DTH recharges, utility and merchant payment transactions.
  • The cashback will be credited to Customer's m-pesa™ accounts latest by 7th of the subsequent month.
  • The offer is valid for all customers (old + new).
  • Valid only for online wallet loading.
  • Cashback valid only once per month for single user and twice per month for second time user during the offer period.
  • Valid till 31st August 2017
Evoucher T&C:
  • In case of cancellation EGV of the same Value would be reissued.
  • In case of Late or any after order discount the total Late/TSG amount would be refunded in the form of EGV only. The guest is requested to pay the balance cash due amount.
  • The EGV would be sent to the email id registered while placing the respective order.
  • In case of any concern or Query write an Email to g-dominos_gv@jublfood.com
  • Only applicable online. Click on pizzaonline.dominos.co.in
  • EGV is a mode of payment and is used at the time of payment only under Egift voucher.
  • No refund will be given by the restaurant manager. In case the amt. of bill is less than the e-voucher amt.
  • No offers can be applied in case payment is done through Ecodes.
  • Codes are case sensitive.
  • Option of Delivery, dine in and take away has to be carefully chosen. All orders above Rs. 300 are delivered.
  • These codes are applicable at all Domino’s Pizza INDIA restaurants except Airport restaurant.
  • These vouchers are not redeemable on offline transaction, which means you cannot display them on delivery or at the Point of Sale.
  • The balance amount after using Evoucher code can only be paid by Cash.
  • Only 1 E. voucher can be used per order.
  • E.vouchers are electronic codes, therefore physical collection of the voucher is not required.
  • 30 mins. Or Free is not applicable in case of order through EGV, although restaurant will follow all possible means to ensure delivery within 30 mins.
  • In case of queries customer can write at G-Dominos_GV@jublfood.com
  • Steps to order can be seen from this link.
  • Vouchers are valid for 6 months from the date of issue unless communicated otherwise.
BharatQR
  • This offer is available for transactions done through Visa cards only.
  • Promotion will be available from 7th July, 2017 to 6th October, 2017 or till offer lasts, whichever is earlier.
  • Maximum amount of Cash back available is total of 150/- per merchant
  • To avail 150/- as cashback, make 2 transactions
    • First transaction - 100/- as Cash Back
    • Second transaction - 50/- as Cash Back
  • Transact at any of the participating merchants in the promotional offer.
  • Cash back eligible for transactions done using Bharat QR only on the participating merchants.
  • Minimum transaction size should be 200/- per transaction.
  • Customer eligible for the Cash Back will be provided with the credit after 15 working days.
  • Please contact your bank for any queries.
Customer Support